Hello and welcome. My name is Terry Malloy and I am in the business of helping people to communicate more effectively and in doing so create “high performing” businesses through the effective management of potential conflict situations.
At the heart of a high performing business is a committed and inspired workforce willing and able to “go the extra mile” not because they have to but because they want to. Creating this requires a management style and organisational culture that fully engages the workforce and fosters a desire within individuals and teams to raise their levels of productivity and performance. Your business is your people; their business is your product and the company’s success
The barriers that stand in the way of creating high performance are strained working relationships, a lack of commitment, trust, respect and co-operation, all of which ultimately lead to falling performance and stress.
The root of all these barriers is conflict. Not just the open disputes that everyone can readily recognise but the personal antagonism, many people might refer to as ‘personality clashes’ that can actually escalate into the deeply dysfunctional conflict that saps the energy, morale and performance of the workforce.